CroChat User Privacy Agreement

Last revision date: 2025-06-09

Dear user:

Welcome to our CroChat! Before using our services, please read and understand this privacy agreement carefully. This agreement involves your personal information. Please read it carefully before agreeing to this agreement and decide whether to use our services.

Scope of application

This privacy agreement applies to all users of our CroChat.

Collection and use of personal information

1. We collect your personal information to provide you with better services. The personal information we collect includes but is not limited to the following:

  • The personal information you provide when registering an account, including but not limited to mobile phone number, nickname, password, etc;
  • The information we collect through the device you use our services, including but not limited to device models, device operating system version, device identifier, etc.

2. We collect your personal information and will use it only within the necessary scope, including but not limited to the following purposes:

  • Provide our services to you;
  • Improve and optimize our services;
  • Provide you with customer support services;
  • Prevent fraud and ensure security;
  • Comply with applicable laws, regulations and rules and regulations.
Protection of personal information

1. We promise that we will take reasonable security measures to protect your personal information to prevent the loss, leakage, improper use, unauthorized access or disclosure of personal information.

2. We will strictly follow the requirements of laws and regulations and take necessary technical and management measures to ensure the security of your personal information.

Sharing of personal information

1. We will comply with the requirements of relevant laws and regulations and strictly protect your personal information from being accessed and used by unnecessary personnel.

2. We will not share your personal information with any third party except in the following circumstances:

  1. With your prior consent, your personal information needs to be shared with a third party;
  2. In order to provide you with the products and services you need, your personal information needs to be shared with a third party;
  3. According to laws and regulations, court decisions or government requirements, your personal information needs to be shared with a third party.
Minors use our services

Our services are only available to users who are 18 years of age or older. If you are under 18 years of age, please do not use our services or provide us with any personal information.

Ensuring the normal operation of the product

1. When you use the related services of this product, in order to ensure the normal operation of the software and services, we will collect your access to external storage information, phone permissions, and camera permissions. This type of information is the basic information that must be collected to provide services.

  • Read external storage information. We apply for this permission to store the data generated during your use of the product.
  • Address book permissions. We apply for this permission to obtain the address book to determine whether your friends are also CroChat users.
  • Camera permission. We apply for this permission for the QR code scanning function.
  • Microphone permission. We apply for this permission for the user to record voice and video calls.

2. The above functions may require you to open your camera (camera), album (photo gallery), microphone and address book access rights to us in your device. To realize the collection and use of information designed for these functions. You can check the opening status of your above permissions item by item in the phone settings. And you can decide to turn these permissions on or off at any time (we will guide you to complete the settings in your device system). Please note that you authorize us to collect and use this personal information to achieve the above functions by turning on these permissions.

Changes

We may modify this privacy agreement from time to time. If this agreement changes, we will notify you through our APP announcement or other appropriate means. Once the modified privacy agreement is announced, it will replace the original privacy agreement. Your continued use of our services will be deemed that you have accepted the modified privacy agreement. If you do not agree to the modified privacy agreement, you should stop using our services.

Contact Us

If you have any questions, comments or suggestions about this Privacy Agreement, please feel free to contact us. The contact information is as follows:

E-mail: [email protected]

Effectiveness and Interpretation

1. This Privacy Agreement shall take effect when you start using our services. The interpretation, enforcement and dispute resolution of this Privacy Agreement shall be subject to your local laws.

2. If any content of this Privacy Agreement is invalid due to conflict with applicable laws and regulations, such terms shall be deemed invalid, but the remaining terms shall remain valid and applicable.

3. The headings of this Privacy Agreement are for convenience only and do not affect the interpretation of this Agreement.

Others

1. All terms of this Privacy Agreement are severable. If a term is judged to be invalid or unenforceable, the validity and enforceability of the other terms shall not be affected.

2. This Privacy Agreement constitutes the entire agreement between you and us regarding personal information and supersedes all previous oral or written agreements and arrangements between you and us.

3. You may not transfer, license or grant any rights or interests arising from your use of our services to any other person or entity without our prior written consent.

Right of Interpretation

1. We have the final right to interpret this Privacy Agreement. If you have any questions about this privacy agreement, please contact us and we will serve you wholeheartedly.

2. Appendix: Scope, purpose and use of personal information we collect.

3. To provide you with better services, we may collect and use your personal information in the following circumstances:

  • Account registration: When you use our services, we may collect your username, mobile phone number, email address, password and other information;
  • Personal information: You can choose to fill in your personal information, such as your name, gender, birthday, location, etc;
  • Social interaction: We may record your interactions in CroChat, such as messages you send, messages you receive, groups you join, etc;
  • Device information: We may collect information about the device you use, such as device model, operating system version, unique device identifier (such as IMEI number, MAC address, advertising identifier, etc.), etc;
  • Location information: If you allow us to access your device location information, we may collect and use your location information to provide the services you need;
  • Log information: When you use our services, we may automatically collect and store certain information, such as your IP address, browser type, access time, referral/exit web page addresses, actions you take when browsing and using our services, etc;
  • Other information: We may collect other information you provide to us, such as feedback and consultations you provide to us, etc.

4. We may use the above personal information for the following purposes:

  • To provide, maintain, protect and improve our services for you;
  • To send you service notifications, technical notifications, updates, security alerts, support and management messages.

5. To comply with laws, regulatory requirements, court orders or other legal procedures, and to prevent fraud and illegal acts. We may use your personal information based on your authorization.

6. We may also use personal information for other legal purposes, but we will obtain your explicit consent in advance.

7. We will take necessary technical and organizational measures to protect the security and privacy of your personal information. We promise that we will not sell, rent, share or trade your personal information to any third party. We will only disclose your personal information to third parties under the following circumstances:

  1. Based on your explicit consent or authorization;
  2. We disclose in accordance with the requirements or orders of laws, regulations or judicial and administrative agencies;
  3. We believe that it is necessary to disclose or share your personal information with third parties to protect the rights, property or safety of us, you or others.

8. We will retain your personal information within a reasonable scope unless you request deletion or we delete or anonymize it to the extent permitted by laws and regulations.

9. We will collect and use your personal information in accordance with the provisions of this Privacy Agreement, but if there is a dispute with us regarding the collection, use, storage, sharing, etc. of your personal information. You can contact us through the contact information we provide, and we will actively resolve the dispute.

10. We may update the content of this Privacy Agreement from time to time. If we make any significant changes to this Privacy Agreement, we will post a notice on the website to notify you of the updated content. We will obtain your explicit consent before any changes take effect. If you do not agree with our changes, you should stop using our services.

11. Any provision of this Privacy Agreement, regardless of whether it is deemed invalid or unenforceable for any reason, will not affect the validity and enforceability of other provisions.

12. This Privacy Agreement constitutes the entire agreement between you and us regarding personal information and supersedes all previous oral or written agreements and arrangements between you and us.

13. You may not transfer, license or grant any rights or interests arising from your use of our services to any other person or entity without our prior written consent.

14. We have the final right of interpretation of this Privacy Agreement. If you have any questions about this Privacy Agreement, please contact us and we will serve you wholeheartedly.

15. The following terms shall have the following meanings in this Privacy Agreement:

  • "We", "Our", "CroChat" refers to the subject under this Privacy Agreement. That is, the company or organization responsible for providing CroChat services;
  • "You", "Your", "User" refers to a natural person or legal entity using our services;
  • "Personal Information" refers to any information that can be used to identify a specific natural person or legal entity, including but not limited to name, address, telephone number, email address, IP address, geolocation data, social media account, device information, browser type, operating system, mobile device identifier, etc;
  • "Service" refers to any social chat-related features or services provided by Chat App, including but not limited to sending messages, sharing photos, creating groups, joining activities, etc;
  • "Third Party" refers to any other company, organization, entity or individual that is not related to us;
  • "Cookie" refers to a small text file that is stored on your computer or mobile device and contains information about your Internet usage habits. We may use cookies to track our usage habits in order to provide better services;
  • "Log Data" refers to information about your device and usage that we may collect when you use our services, including but not limited to information such as IP address, browser type, operating system, service access date and time, reference source and page access history.

16. Other Notes

16.1 Our privacy agreement applies to all services we provide. This privacy agreement does not apply to third-party websites, services or applications, even if you access these third-party websites, services or applications through our services. We recommend that you review and understand their privacy policies and practices before visiting any third-party websites, services or applications.

16.2 Our services may include features that link to other websites or services, which may be different from our services. Please note that this privacy agreement only applies to our services and does not apply to the privacy policies of these third-party websites or services. We are not responsible for the privacy policies or practices of these third-party websites or services.

16.3 If you have any questions or concerns, please contact us as follows:

E-mail: [email protected]

We will respond to you as soon as possible and resolve your issues.

Applicable Law and Dispute Resolution

The interpretation, execution and dispute resolution of this Privacy Agreement shall be subject to applicable laws. If any dispute arises from this Privacy Agreement, the parties shall resolve it through friendly negotiation. If the negotiation fails, either party may bring a lawsuit to a court of competent jurisdiction.

Changes and Revisions

We reserve the right to modify or change this Privacy Agreement at any time without notifying you. We recommend that you review this Privacy Agreement regularly to learn of any changes or modifications. Any modifications or changes will be posted on this Privacy Agreement and will take effect from the date of posting. If you continue to use our services, you agree to the modified Privacy Agreement. If you do not agree to the modified Privacy Agreement, you should stop using our services.

Entire Agreement

1. This Privacy Agreement constitutes the entire agreement between you and us and supersedes all prior agreements and arrangements between you and us, whether oral or written. If any provision of this Privacy Agreement is held invalid or unenforceable, that provision will be deemed to be severable from the other provisions of this Agreement and will not affect the validity and enforceability of the other provisions.

2. The headings in this Privacy Agreement are for convenience only and do not affect the interpretation and enforcement of this Agreement. In this Privacy Agreement, unless expressly provided otherwise, "including", "including but not limited to", "for example" and "etc." and other similar expressions shall not be considered as restrictions.

3. Thank you for using our services!

Attached:

Child Safety Policy Statement